Privacy Policy

Last Updated: 10.07.2024

Veera Limited (“we,” “us,” or “our”) is deeply committed to protecting and respecting your privacy. This Privacy Policy sets out in detail how Veera Limited, a company registered under the laws of Hong Kong with registration number 3320328 and a registered office at 15F, Radio City, 505 Hennessy Road, Causeway Bay, Hong Kong, collects, uses, discloses, and safeguards any personal data you provide when using our website at ve.limited (“the Website”). Our aim is to be transparent about the ways in which we handle personal data and to ensure that we comply with the data protection laws applicable in Hong Kong.

We believe it is important that you understand exactly how your data will be treated and how we will use it. By continuing to use our Website, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree to any part of this Privacy Policy, please discontinue your use of the Website immediately.

1. Information We Collect

At Veera Limited, we collect various types of personal information to provide and improve our services. The information we collect from you may be provided voluntarily or automatically. This section explains the nature of the data we collect and how we obtain it.

Personal Information You Provide Voluntarily: This is information that you knowingly and willingly provide to us when interacting with the Website. For example, when you complete contact forms, register for our services, or correspond with us directly (whether via email, telephone, or other forms of communication), you may provide personal details such as your full name, email address, phone number, and other relevant contact information. This data allows us to communicate with you, provide customer service, and offer personalized content and services. We may also collect personal data during surveys, feedback forms, or when you request information about our services.
Automatically Collected Information: In addition to the information you voluntarily provide, we may collect certain data automatically through cookies, web beacons, and other tracking technologies. This includes your Internet Protocol (IP) address, browser type, operating system details, access times, and the specific pages you visit on our Website. This information helps us to understand how users interact with the Website, to diagnose technical problems, and to enhance the Website's performance and usability. This data is collected anonymously and is used to analyze trends, manage the site, track user movements around the Website, and gather demographic information about our user base as a whole.
Analytics Data: To gain a deeper understanding of how users engage with our Website, we use third-party analytics services such as Yandex Metrica and Google Analytics. These tools help us gather information about user behaviors, such as which pages are visited most frequently, how long users spend on different sections of the Website, and how they navigate from one page to another. Yandex Metrica and Google Analytics track user behavior through cookies and other tracking mechanisms, providing us with valuable insights that enable us to optimize the user experience. The data collected by these services does not personally identify you; it is aggregated and used for performance improvement purposes.

2. How We Use Your Data

Veera Limited collects and processes personal data for several purposes. Below is a detailed explanation of the specific ways in which we may use your personal data. These purposes are necessary for the operation of the Website and to ensure that our services meet your expectations.

Website Functionality: The personal data we collect allows us to operate and maintain the functionality of the Website. This includes customizing the Website to reflect your preferences, optimizing your experience based on your previous interactions, and providing any services you may have requested. For example, we may use your contact details to respond to inquiries, offer technical support, or provide you with access to certain features on the Website.
Improving User Experience: One of the core reasons we collect data is to enhance your experience on the Website. The data we collect through analytics tools such as Yandex Metrica and Google Analytics allows us to identify trends in how users interact with the Website. By understanding which pages or features are most popular, we can refine the design, improve navigation, and ensure that our content meets user needs. This data also helps us address any performance issues or bugs that may affect the user experience.
Analytics and Performance Monitoring: We use your data to monitor the performance of our Website and ensure that it remains functional, fast, and secure. The data collected by Yandex Metrica and Google Analytics enables us to track key performance indicators (KPIs) such as load times, bounce rates, and overall traffic levels. This information is crucial for making data-driven decisions about the Website's content, design, and structure. Additionally, we use this data to perform A/B testing, which allows us to experiment with different layouts or features to determine what works best for our users.
Communication and Customer Support: When you contact us with inquiries or requests, we use the personal data you provide (such as your name, email, and phone number) to respond promptly and accurately. Whether you are requesting more information about our services, reporting an issue with the Website, or seeking technical assistance, we rely on your personal data to ensure effective communication. Furthermore, we may use your data to send you important notifications about changes to our services, updates to the Website, or legal notices that may affect you.
Legal Compliance: As a company operating under the laws of Hong Kong, Veera Limited is bound by certain legal and regulatory obligations. In certain situations, we may need to process your personal data to comply with applicable laws, such as data protection regulations, consumer protection laws, or other legal requirements. We may also process personal data to defend or exercise our legal rights, or to respond to legal requests such as court orders or subpoenas.

3. Sharing Your Data

We understand the importance of keeping your personal data confidential. Veera Limited has a strict policy of not selling, renting, or otherwise sharing your personal data with third parties for marketing purposes. However, there are limited circumstances in which we may share your personal data with trusted third parties, as outlined below.

Volet.com: As part of our business operations, we collaborate with a partner company, Volet.com. Under specific circumstances, we may share personal data with Volet.com for purposes related to our service offerings and business functions. For example, if Volet.com is providing services on our behalf or assisting with certain business operations, they may require access to certain data to perform these functions. However, Volet.com is bound by confidentiality agreements and is required to handle any data in accordance with this Privacy Policy and applicable data protection laws.
Legal Requirements: In compliance with Hong Kong law, we may be required to share personal data with government authorities, regulatory agencies, or other third parties when compelled by legal processes such as subpoenas, court orders, or other legal requirements. This will only be done when legally obligated to do so, and we will take all necessary steps to ensure that your data is protected to the greatest extent possible under the law.
Internal Business Purposes: Within Veera Limited, personal data may be shared between different departments or authorized personnel to ensure the smooth operation of the Website and to deliver our services effectively. For instance, customer service teams may need access to your personal data to respond to inquiries, while technical teams may require access to diagnose and resolve technical issues.

4. Cookies and Tracking Technologies

Cookies and other tracking technologies play an important role in how we gather information about your use of the Website. These technologies allow us to collect data that helps us understand how you interact with the Website, and they enable us to offer a more personalized and efficient user experience. Below, we explain in detail how cookies are used and how you can manage them.

What Are Cookies?: Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners. Cookies can be either "session cookies," which are deleted once you close your browser, or "persistent cookies," which remain on your device for a longer period or until you delete them manually.
Yandex Metrica and Google Analytics: We use Yandex Metrica and Google Analytics to track and analyze how users interact with our Website. These services use cookies to collect information about your browsing behavior, including the pages you visit, the time spent on those pages, and the links you click. This data is aggregated and anonymized, meaning that it does not personally identify you. By collecting this data, Yandex Metrica and Google Analytics help us understand user trends and optimize the Website's design, functionality, and content.
Managing Cookies: You have the ability to manage or disable cookies through your browser settings. Most browsers provide options to block or delete cookies, and you can choose to disable certain types of cookies if you prefer. However, please note that disabling cookies may affect the functionality of the Website, and certain features may not work as intended.

5. Data Security

Veera Limited takes the security of your personal data very seriously and has implemented a range of physical, technical, and administrative security measures to protect it from unauthorized access, disclosure, or misuse. This section explains the steps we take to ensure your data is kept secure at all times.

Encryption and Secure Servers: We use encryption technologies to protect sensitive data during transmission, ensuring that your information remains private as it travels between your device and our servers. In addition, we store personal data on secure servers that are protected by firewalls and other security mechanisms designed to prevent unauthorized access.
Access Controls: Access to personal data is restricted to authorized personnel only. Our employees and contractors who handle personal data are subject to strict confidentiality agreements and are trained on data protection best practices. Access to sensitive information is granted only on a need-to-know basis, and any breaches of data security policies are taken seriously and investigated promptly.
Monitoring and Auditing: To further safeguard your personal data, we regularly monitor our systems for potential vulnerabilities and conduct security audits to ensure that our data protection measures are up to date and effective. We are constantly reviewing our security practices and implementing new technologies to enhance the protection of your data.

While we strive to implement the highest standards of data security, it is important to acknowledge that no system is completely infallible. Therefore, we cannot guarantee the absolute security of your personal data, and we encourage you to take precautions when sharing sensitive information online.

6. Data Retention

Veera Limited is committed to retaining your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once the data is no longer required for these purposes, we will securely delete or anonymize it in accordance with applicable data retention policies.

Retention Period: The retention period for personal data depends on the nature of the data and the purpose for which it was collected. In general, we will retain personal data for as long as it is necessary to provide you with the services you have requested, to comply with legal obligations, or to resolve any disputes that may arise. Once the retention period has expired, we will ensure that your personal data is securely deleted from our systems.
Deletion and Anonymization: When personal data is no longer needed, we will take appropriate steps to delete or anonymize it. Anonymization involves modifying the data so that it can no longer be linked to an identifiable individual. Once data has been anonymized, it can be used for research or analytical purposes without risking your privacy.

7. Your Rights

Under the data protection laws of Hong Kong, you have a range of rights regarding your personal data. Veera Limited is committed to respecting these rights and providing you with the tools and support necessary to exercise them. Below is a detailed explanation of your rights and how to exercise them.

Right to Access: You have the right to request access to the personal data we hold about you. Upon request, we will provide you with a copy of your personal data, as well as information about how it is being processed. Please note that we may charge a reasonable fee for providing copies of personal data if the request is excessive or repetitive.
Right to Correction: If you believe that any of the personal data we hold about you is inaccurate or outdated, you have the right to request that we correct or update it. We will take all necessary steps to ensure that your data is accurate and up to date.
Right to Deletion: Under certain circumstances, you may request the deletion of your personal data. For example, if the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent to its processing. However, please note that we may retain certain data if it is necessary to comply with legal obligations or to protect our legal interests.
Right to Object: You have the right to object to certain types of data processing, including processing for marketing purposes or processing based on legitimate interests. If you exercise this right, we will cease processing your data unless we have compelling legitimate grounds for continuing the processing.

To exercise any of these rights, please contact us at [Insert Contact Email]. We will respond to your request as promptly as possible and in accordance with applicable data protection laws.

8. Changes to This Privacy Policy

Veera Limited reserves the right to update or modify this Privacy Policy at any time in response to changes in legal requirements, business practices, or technological advancements. When we make changes to this Privacy Policy, we will update the “Last Updated” date at the top of this page and post the revised policy on the Website.

Notification of Changes: If we make significant changes to how we collect, use, or share your personal data, we will notify you by email or through a prominent notice on the Website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Continued Use: By continuing to use the Website after any changes to this Privacy Policy have been posted, you agree to be bound by the revised policy. If you do not agree with the updated policy, you should discontinue your use of the Website.

9. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy, or if you would like to exercise any of your rights under Hong Kong data protection laws, please contact us using the information provided below:

Veera Limited
Registration Number: 3320328
15F, Radio City, 505 Hennessy Road,
Causeway Bay, Hong Kong
Email: dir@ve.limited

We are committed to addressing any concerns you may have about the privacy and security of your personal data and will do our best to resolve any issues in a timely and satisfactory manner.

Last Updated: 10.07.2024

By using the Website, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.